Privacy Policy
Last Updated: August 2026
Dhruv Sales ("we," "our," or "us") is committed to protecting the privacy and security of your personal and business information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, interact with our B2B portal, or communicate with us for distribution and wholesale partnerships.
1. Information We Collect
To facilitate our B2B distribution services and maintain compliance, we collect the following types of information:
Business & Contact Information: Proprietor/Contact Person name, business name, phone numbers, email addresses, and physical addresses (for delivery and physical verification).
Regulatory & Financial Data: Goods and Services Tax Identification Number (GSTIN), bank account details (for refunds or verified credit lines), and payment transaction history.
Automated & System Data: When you interact with our website, we may automatically collect standard log data, including IP addresses, browser types, and device information to ensure website functionality and security.
2. How We Collect Your Information
We collect data through the following touchpoints:
* Direct input via our website's "Enquire Now" or contact forms.
* Communications via phone calls, emails, and WhatsApp business channels.
* On-site physical verifications conducted by our authorized sales team.
3. How We Use Your Information
We use the collected information strictly for business and operational purposes, including:
* Processing wholesale orders, verifying minimum order quantities (MOQs), and coordinating logistics.
* Verifying your business identity and ensuring regulatory compliance via your GSTIN.
* Automated Communications: Routing your inquiries into our Customer Relationship Management (CRM) systems and sending automated transactional updates, order statuses, and business communications via email and WhatsApp.
* Evaluating accounts for eligibility regarding temporary lines of credit.
* Processing immediate refunds in the event of order cancellations due to market volatility.
4. How We Share Your Data
Dhruv Sales does not sell or rent your data to third parties. We only share your information with trusted entities necessary to operate our business:
Logistics Partners: Address and contact details are shared with transport providers if Dhruv Sales is facilitating the delivery.
Technology Providers: Your data may be processed by third-party software, including CRM platforms and communication APIs (such as WhatsApp Business API integration), strictly for operational and communication efficiency.
Legal Compliance: We may disclose your information if required by law, legal processes, or to protect the rights and safety of Dhruv Sales, our network, or the public.
5. Data Security
We implement standard administrative and technical safeguards to protect your business data against unauthorized access, alteration, or destruction. While we strive to use commercially acceptable means to protect your data, no digital transmission or electronic storage is 100% secure.
6. Your Rights & Choices
You have the right to:
* Request access to the personal or business data we hold about you.
* Request corrections to any inaccurate or incomplete data.
* Opt out of promotional or non-transactional marketing communications at any time (transactional communications regarding active orders cannot be opted out of).
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at:
Dhruv Sales
UP State Warehousing Corporation, Site 4, 1A
New Sabji Mandi, Sahibabad, Ghaziabad, Uttar Pradesh
Email: dhruvsales19972@gmail.com
Business Hours: Monday to Saturday | 10:00 AM – 7:00 PM
